Multiple UI pages stuck on infinite loading (Jobs DAG, Compute, SQL Editor, Notebooks) in AWS ap-nor

[JIWON]

Hi,

I’m trying to work in Databricks, but too many things in the workspace UI are not working properly. Almost everything is stuck on infinite loading.

Here are the symptoms:

1. Jobs DAG (Tasks tab) infinite loading

   • I can see the job Runs history.

   • However, when I click the Tasks tab, it just keeps loading forever.

   • Also, from the Runs tab, when I click into a specific task run (where I used to be able to see the notebook run result/outputs), that page also stays on infinite loading.

2. Compute page infinite loading

   • Clicking Compute in the left menu never finishes loading.

3. SQL Editor infinite loading

   • Clicking SQL Editor also results in an infinite loading spinner.

4. Notebooks infinite loading

   • When I try to open any notebook for work, the notebook UI never finishes loading.

According to the Databricks status page, there are no incidents reported for AWS / ap-northeast-2, but my workspace is basically unusable right now because of these loading issues.

• Cloud / Region: AWS, ap-northeast-2

Is this a known issue, or is there something misconfigured on my workspace/account side?
Any guidance on how to troubleshoot or fix this (e.g., settings to check, logs to look at, or things an admin should verify) would be appreciated.

[Advika]

Hello @JIWON!

Are you still experiencing this issue? It likely points to a network issue blocking Databricks UI assets, not a workspace setting. You can also try accessing it from a non-corporate network to confirm.

[jameswood32]

If multiple UI pages like Jobs DAG, Compute, SQL Editor, and Notebooks are stuck on infinite loading in AWS ap-nor, it’s often related to a temporary service issue or a browser/session problem. Try these steps:

1. Check AWS Service Status – Sometimes the region (ap-nor) may be experiencing issues.

2. Clear Browser Cache or Try Incognito Mode – Cached data can cause the UI to hang.

3. Switch Browser or Device – Helps rule out browser-specific issues.

4. Check Network/Firewall Settings – Make sure nothing is blocking AWS endpoints.

5. Restart the Session – Log out and log back in.

If the problem persists, contact AWS Support with your session ID and region details so they can investigate.

[chair]

Make sure that you don't have an adblocker running. Had a similar issue today.

[JIWON · Accepted solution]

Thank you all for your help.

The issue lasted for about an hour. Here's what I tried:

- Changed networks: same issue

- Cleared cache: same issue

If I run into a similar problem next time, I'll also try using a different browser and checking the AWS status.

Have a great day, every one!