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Databricks Free Trial Help
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billing payment problem

itsmemasoud
New Contributor II

I was using a trial account and my 40$ credit was finished. I set a budget limit but it also exceeded that without warning and now I'm being charge for extra 90$!!! But this is only the first problem. 

The second problem is since my credit card rejected databricks transaction due to being suspicious the payment also failed and I received a warning email.When I tried to contact databricks support by emails they shared (billing@databricks.com &  cust-success@databricks.com) there was also no response! They shared a platform named as Netsuite Customer Payment Portal but I also can't login to that since there is no credentials and when I hit forgot the password no emails is sent for me to reset that!!! 

Now, no one responded from dbx on this problem when I shared multiple emails. Can anyone help me with this here? 

 

 

 

2 REPLIES 2

itsmemasoud
New Contributor II

here is the warning email screenshot

taimur1991
New Contributor II

Hi @itsmemasoud, I am also facing a similar issue and couldn't get any response. Please let me know if you were able to reach out to Databricks team yet?

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