Databricks Trial Credits and Account Problems (Premium Account)

[dcbauer]

I created a new databricks Trial account last night, I only got $4.00 in credit.  Not sure why that happened.

I uploaded a very small dataset, 3 files (total 9KB) to the "Serverless Starter Warehouse".  Did three queries to check the data and three hours later I was informed my trial credits were consumed and that my trial period was over.

So this morning I added my credit card information, upgraded the account to a premium account.  I am unable to add/delete/edit any compute resources.  I keep getting a notice that I am unable to do any of this while in a "trial" period.



I have verified that my account is now a paid premium account in account settings.  I have deleted the original workspace and created a new one.  All to no avail.  So my instance is essentially worthless to me this morning.

 

[dcbauer · Accepted solution]

I went ahead and just tied the instance to my cloud provider, and am running as expected.  Could be an issue with my understanding the Databricks "serverless" offerings/functionality.  No matter though. 

Still, disappointed that the "trial" was actually $4 not the $400 I was told to expect, allowing only 3 basic select queries on a 9KB dataset. Was hoping to get a low-risk free peek at the serverless options before having to go back to provisioning my own compute.  

[Ajay-Pandey]

Hi @dcbauer Trial amount is decided based on your org and email id and it can be between $1 to $400 
It's to prevent the misuse of trial account

[dcbauer]

I gathered as much.  But that still doesn’t explain why I got $4. I have never had a free trial account before at Databricks. Nor has my org.  

[SumantraSarkar]

Thanks for the clarification. Additionally, in the trial version, we do not have to spin-up the AWS cluster - it is preloaded - is my understanding correct?