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Databricks Free Trial Help
Engage in discussions about the Databricks Free Trial within the Databricks Community. Share insights, tips, and best practices for getting started, troubleshooting issues, and maximizing the value of your trial experience to explore Databricks' capabilities effectively.
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Free Edition Connectivity

jrtx
New Contributor II

I'm playing around in Databricks Free Edition and I'm having some connectivity issues. I created one account with my personal email and one with my work email. My workspace created with my work email has internet connectivity, my personal account does not.

A ping in my work account will work, but in my personal account I get:
ping: google.com: Temporary failure in name resolution

The issue has persisted since creating the account and it has been over 24 hours now. I thought it might work itself out, but that doesn't seem to be the case.

I tried to contact help@databricks.com, but they told me to post here because free edition doesn't include technical support.

I doubt anyone here can actually help me with this, but I'm hoping an employee can help me escalate this as it is probably something that needs to be fixed.

2 REPLIES 2

TheOC
Contributor III

hey @jrtx 
Can you confirm on both versions that you see "Free edition" in the top left?

TheOC_0-1757524350137.png


The reason I ask is that there's two ways of setting up a 'free' account, the trial ($40 credit), and the free edition.
The free edition will be able to ping outward, but trial account will not:

TheOC_1-1757524491444.png


https://docs.databricks.com/aws/en/getting-started/express-setup#trial-limits

 

Cheers,
TheOC

jrtx
New Contributor II

Yes, they are both Free Edition and not trials

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