I have purchased Databricks via Google Cloud but my order is still pending.
I emailed support and they mentioned that it is pending because "You have not purchased any of the support contracts (business, enhanced, or production support) to move the case to the support queue"
I am just trying to do some self-learnings as I might use Databricks in my next project. Please advise if the case can be moved to the support queue in this case.
I have not purchased anything because I am doing a free trial, the page didn't mention the purchase of any support contracts as mentioned and seen in the image below.
https://www.databricks.com/p/thank-you/google-cloud-free-trial.
https://www.databricks.com/p/thank-you/google-cloud-free-trial.
Hello @amartinez4!
Usually, raising a support case requires an active support contract. Since this is related to the free trial, have you tried contacting the onboarding team as mentioned on the trial page?
Hi @amartinez4, based on your requirement, why don't you sign up for the new Databricks Free Edition?
https://www.databricks.com/blog/introducing-databricks-free-edition
If you'd rather work with the trial version, can you let us know if you've had any success or what you're currently facing.
All the best,
BS
