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I can't access to my account

mohazzam
Contributor III

when I'm trying to access my account it gives me

Invalid email address or password

Note: Emails/usernames are case-sensitive

77 REPLIES 77

Kaniz_Fatma
Community Manager
Community Manager

Hi @Azam Tamboli​ , We're looking into the issue and will get back to you as soon as possible. Thanks.

Hi @Azam Tamboli​ , Your subscription has expired.

davidt118
New Contributor II

@Kaniz Fatma​ Hi I also meet the same issue, and I send you an email last week. But I haven't got any reply yet and the issue is still there​

Hi @Ziyang Tian​ ,

Thank you for reaching out!

Let us look into this for you, and we'll circle back with an update.

It is another week now, the problem is still here! Could you please really look into it?! All of our notebooks are here and we can not push our project for 3 weeks!!

image

Hi @Ziyang Tian​ , We're working on it. Please bear with us while we sort this out. Thanks.

Another week again....can this problem really be solved?

Anonymous
Not applicable

@Ziyang Tian​ - We are sorry it is taking so long. We are doing the best we can.

bobgally
New Contributor III

@Kaniz Fatma​  - it's been 20 days since I reported this issue, I was able to log in for one day in between, and my access was lost again. Can you please check on this ?

I am having the same issue as well. Most of the user are having this common issue. Not sure why this thing has been fixed till now 😞

Hi @Babu Haldorai​ and @Joshua Premdev James​ ,

I understand how frustrating this must have been for you.

We value our customers' time, and this should not have happened.

I appreciate you making us aware of your negative experience.

We are prioritizing the issue you're facing with us, and our team is already working actively to resolve the issue.

I'll notify you right away when it's fixed. Thanks.

Joshua_james
New Contributor III

Hi @Kaniz Fatma​ , Its been a week again, and my problem has not been solved yet 😞

Anonymous
Not applicable

@Joshua Premdev James​ - My name is Piper, and I'm a moderator for the community. I apologize for the wait. I know it's hard. The team is still working on it.

Cienticero
New Contributor II

Hello, I ve just created a new account and I can not enter with my credentials. Can you give me a hand please? Thanks!

Hi @Fernando Marín​ , Sure, shall help you out as soon as possible.

Can you please mail me your credentials?

@kaniz.fatma@databricks.com

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