@khanzada This is the same trust-tier gate as the earlier thread here: https://community.databricks.com/t5/generative-ai/premium-pay-as-you-go-account-still-blocked-by-dat... - it's not a per-model rate limit, a budget, or your plan tier, it's the account's Foundation Model API "trust tier" (TRIAL_VERIFIED vs PAYABLE_VERIFIED). The KB article above is for the opposite case (deliberately disabling/restricting FM API access), it won't touch this.
What's actually going on: pay-per-token FM endpoints are gated by a fraud/abuse check that's separate from your billing status. A brand-new AWS Marketplace subscription can take a bit to fully propagate into PAYABLE_VERIFIED even though your invoice/payment method already shows Enterprise, so the workspace is effectively stuck on the trial-tier rate limit (0) until that flips.
Two ways to unblock:
1. Escalate through Account Console -> your subscription/billing entry -> Support/Submit a Case. You don't need a paid support plan to file a billing/access case for this specific error; flag that it's a marketplace-billed Enterprise workspace stuck at rate-limit-0. Since it's billed through AWS Marketplace, opening a parallel case on the AWS side referencing the Databricks SaaS subscription ID can also speed things up.
2. While you wait: switch the gateway route to an External Model serving endpoint using your own provider API key (OpenAI/Anthropic/etc.), or stand up a Provisioned Throughput endpoint instead of pay-per-token. Both bypass this specific trust-tier limiter since they're not metered through the same gate.
Worth noting in your case (or support ticket) too since it strengthens the case: this is now at least the third report of PAYABLE_VERIFIED not applying correctly to paid accounts, so it reads like a billing/provisioning sync bug rather than something you misconfigured.
