URGENT :: SSL expired for customer-academy.databricks.com

[AshR]

SSL certificate for  customer-academy.databricks.com has been expired on 9-Jan-25.  was issued on 15-Aug-24
We are not able to access customer-acdademy,  which we were able to access till yesterday.

My internet & other websites are working well even www.databricks.com

@manasiwaghmare  | 

@AlexEsibov @JAnderson0620  @Alberto_Umana 

[Walter_C]

Can you please submit a support ticket with the training support team training-support@databricks.com. 

[AshR]

Had submitted first there,  but received no response.

[Firehose74]

I cannot access Databricks Academy at all. If I connect via my Edge Favorites I get a message saying the site in not secure and I cannot get in. If I go to the Databricks homepage and navigate from there I get to the login screen, enter my email address and it says no such account exists. I have been logging in almost daily for months.

[rebs687]

same issue here

[Paulaster]

This seems like a repeating problem for this customer-academy.databricks url. This is happening not for the first time: https://community.databricks.com/t5/data-engineering/databricks-academy-webpage-showing-insecure-con.... It is quite surprising and does not look good on databricks team when a simple issue of a certificate renewal keeps down a site that is used by a lot of people for learning purposes. Guys can you solve this issue permanently or have a reminder for yourselves day before the certifcate expires? It is just a bad look on a platform like databricks. Dissapointed.

[Advika]

Hello @AshR, @rebs687, @Firehose74, and @Paulaster

Our IT team is currently working on resolving the issue, and it will be rectified as soon as possible.
Thank you for your patience and understanding.

[AshR]

Thanks!  🙂

It's resolved now.  Though expected proactive/faster action.

[bassemad96]

Same problem here. Used multiple devices, wifi, mobile data, different browsers,...

[JustSomeGuy]

What will happen to those of us who were unable to attend a class because of this issue?

[Advika]

As a temporary workaround, could you try accessing the platform in incognito mode by navigating to the Customer Academy link, selecting "Advanced," and then clicking "Proceed"? If the issue persists, please wait for some time, as the IT team is working to resolve it as quickly as possible.

[JustSomeGuy]

Hi, thank you for your response!  Unfortunately, I had tried the incognito workaround before posting with no luck getting through.

[AshR]

Thanks for responding.

We had tried every workaround and its not working.   Still waiting for resolution.

Expected resolution by now buts its taking so long.

[dataferret]

Do you have a resolution ETA? Thanks

[shhhhhh]

similar problem today when I tried to join training.  was working earlier in week