CUSTOMER STORY | Unilever accelerates finance insights with Genie

Tushar_Parekar — Fri, 17 Jul 2026 13:04:41 GMT

"With Genie, we’ve changed how finance works. What used to take days now takes minutes, and we can explore questions much more freely."
- Cyro Souza, Data & Analytics Sr Manager - Latin America Lead, Unilever

Unilever is bringing conversational analytics to finance with Databricks AI/BI and Genie. Built on a centralized finance data lake and governed with Unity Catalog, the approach helps business users explore financial data in plain language, move faster on analysis, and ask questions that were previously too slow or too complex to answer at scale.

Key highlights:

1,200+ users targeted for broader adoption: Unilever is scaling conversational analytics across finance and business teams to make more self-service analysis possible.
Multi-million-euro annual impact: Improved customer analysis and continuous credit risk management are expected to drive meaningful annual cost avoidance.
Plain-language access to finance insights: Genie helps business users ask data questions in natural language and get answers without relying on SQL or specialist support.
Built on governed data: Unity Catalog provides the trusted, governed foundation that helps teams explore data while maintaining centralized control and consistent definitions.
Faster decisions with AI/BI: AI/BI is designed to support self-service exploration, follow-up questions, and faster insight generation directly on governed data.

Curious how Unilever is helping finance teams move from spreadsheet-heavy workflows to faster, self-service analysis?

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CUSTOMER STORY | Unilever accelerates finance insights with Genie