topic Re: Urgent: Certification Ticket #00963277 Unresolved After 50+ Hours in Certifications

Urgent: Certification Ticket #00963277 Unresolved After 50+ Hours

chakri01 — Wed, 15 Jul 2026 13:20:13 GMT

Hello Community Managers,

I recently transitioned from my previous employer to a new company and need to migrate my Databricks certifications. I am currently locked out of my accredible profile and cannot access my badges.

I raised an official support ticket regarding this issue 50+ hours ago (Ticket 00963277) but have only received an automated confirmation email. I have not received a follow-up from a support agent, and this delay is holding up my onboarding process at my new employer.

Could a community moderator please help escalate my case internally?

Thank you for your time and help!

Re: Urgent: Certification Ticket #00963277 Unresolved After 50+ Hours

chakri01 — Fri, 17 Jul 2026 05:12:14 GMT

@Cert-Team , @cert-ops , @Cert-TeamOPS, can you please redirect me to resolve my issue.

Re: Urgent: Certification Ticket #00963277 Unresolved After 50+ Hours

cert-ops — Mon, 20 Jul 2026 13:16:01 GMT

Hello @chakri01 ,

Thank you for filing a ticket with our support team, Support team will respond shortly. Please note that we cannot provide support via community.

Thanks & Regards,
@cert-ops