Passkey lockout
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03-02-2026 06:53 PM
Hi there,
I am locked out of my account - https://community.databricks.com/t5/user/viewprofilepage/user-id/99755 - due to adding a passkey improperly.
The reset passkey doesnt work and I submitted a request 00859868 but the service rep is saying they cannot find my email address. Can someone help me clear this passkey issue? I was trying to update my email address to a personal one, because I recently volunteered to organize a usergroup and wanted to get the notifications away from my work email. The user group is https://usergroups.databricks.com/queens-new-york-databricks-user-group/
Thanks,
Danny
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03-03-2026 03:08 AM
Hello @Danny2,
I’ve sent you a direct message to collect a few more details and help resolve this.