Unable to submit new case on Databricks (AWS)

Sangamswadik
Databricks Partner

‎03-27-2025 06:07 PM - edited ‎03-27-2025 06:09 PM

Hi, I wanted to submit a case, but when I try to submit one, I see this.

You do not have access to submit a case. You can just view your organization's cases. In Case of any query Please contact your admin.

Sangamswadik_0-1743123823179.png

I looked into settings, for support but couldn't find them (or maybe I'm looking in the wrong place), Can you please tell me how to enable this?  I'm also an account admin.

 

Thanks!

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Advika
Community Manager
Community Manager

‎03-28-2025 05:53 AM

Hello @Sangamswadik!

Try raising a case by visiting the site (https://help.databricks.com/s/contact-us?ReqType=training) and filling out the form shown below:

Screenshot 2025-03-24 at 6.06.49 PM.png

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Sangamswadik
Databricks Partner
In response to Advika

‎03-28-2025 08:03 AM

Hi @Advika Thanks for responding. I can see 
Training branch, Training category and training issue, can you please guide on what exactly must be selected.

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Advika
Community Manager
Community Manager
In response to Sangamswadik

‎03-31-2025 03:04 AM

@Sangamswadik, that depends on your query. Just to clarify, you wanted to file a case but were unable to do so. Through this form, you can raise your desired case.

View solution in original post

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