Databricks Community Edition or Databricks Freen Account Verification Code Not Being Recieved

cpatte7372
New Contributor III

‎07-17-2025 02:19 AM

Dear Community,

My email provider won't allow verification emails from Databricks email address: 'noreply@databricks.com' because of the formatting of the email. Because the verification code is actually in the subject of the email my email providers antivirus systems remove the message and prevents the verification email from ever being sent to my inbox.

Is there a way of having emails from my Databricks Community Edition being sent to another inbox, e.g carlton@gmail.com other than the current email inbox of carlton@caplogic.co.uk?

cpatte7372_0-1752743924027.png

 

 

 

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Advika
Community Manager
Community Manager

‎07-17-2025 02:50 AM

Hello @cpatte7372!

As this is related to account access, please raise a ticket with the Databricks Support team.
Also, for privacy and security reasons, it's recommended not to share personal email addresses on the Community.

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cpatte7372
New Contributor III
In response to Advika

‎07-17-2025 03:06 AM

Hi Advika,

Thanks for getting in touch. I have reached out to the Databricks Support Team.

Regards

 

Carlton

cpatte7372
New Contributor III

‎07-17-2025 06:15 AM

Hi Advika,

I reached out Databricks Support and they recommended asking this community, see message, below

 

Hi,

Thank you for reaching out to Databricks Support!

Currently, the option to redirect the OTP to a different email address is not available. We recommend posting your question in detail on https://community.databricks.com/, where one of our community engineers can provide you some suggestions.

Regards,
Bhushan

Unique TicketId: [ [ ref:_00D61JGc4._500VpUOaVk:ref ] ]
Regards,
Databricks Support Team

As you can see, they have suggested coming back to this Community for recommendations. 

The problem is the formatting of the email

Any thoughts?

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Advika
Community Manager
Community Manager
In response to cpatte7372

‎07-17-2025 06:44 AM

@cpatte7372, since redirecting the verification email to a different address isn’t supported, please consider creating a new Free Edition account using an alternate email address.

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