Blank Page after Logging In

lawrence009
Contributor

‎02-08-2023 03:42 PM

On Feb 8 Singapore time, our Singapore workspace displayed a blank page (no interface or content) after login. Meanwhile our workspace in Tokyo reason worked normally. This lasted whole day and none of our troubleshooting yielded any clues.

Then everything was back to normal the following day.

Has this happened to anyone?

*update* this happened only to users using iPad or iPhone to access the workspace.

*update* some of all-purpose computes has disappeared after the workspace resumes functioning; the disappearing computes incident has happens before.

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Chaitanya_Raju
Honored Contributor

‎02-08-2023 07:00 PM

Hi @Lawrence Chen​ ,

That might be a temporary issue , if you still face the same issue , please follow the below steps to raise a ticket to databricks team , so that they can start looking into the issue.

For any issue with Academy learning/certifications/platform, you can raise a ticket in the below link, sharing it with you for your future reference as well.

https://help.databricks.com/s/contact-us?ReqType=training

Happy Learning!!

Thanks for reading and like if this is useful and for improvements or feedback please comment.
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Ajay-Pandey
Databricks MVP

‎02-08-2023 11:02 PM

Hi @Lawrence Chen​ ,

Please create a support request for the same

Ajay Kumar Pandey
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Anonymous
Not applicable

‎02-12-2023 11:16 PM

Hi @Lawrence Chen​ 

Hope all is well! Just wanted to check in if you were able to resolve your issue and would you be happy to share the solution or mark an answer as best? Else please let us know if you need more help. 

We'd love to hear from you.

Thanks!

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ciro
New Contributor II

‎05-25-2025 07:15 AM

After logging in, I’m getting a white screen, and it won’t load. I’ve tried clearing my cache and switching browsers, but nothing seems to work. This feels like something that really needs to be looked into. Has anyone figured out a way to fix it?

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