How to check lockdown browser oem work?

TaiNguyen
New Contributor II

‎10-30-2024 06:33 AM - edited ‎10-30-2024 06:34 AM

Hi everyone, 

Just install the Lockdown Browser OEM on my computer. However, I faced a problem when I opened it, it just displayed the message in photo below. And when I back to the page of Kryterion, it's still asking me to install Lockdown Browser OEM again and again.

lockdown.pngdatabrickinstallation.png

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TaiNguyen
New Contributor II

‎10-30-2024 07:01 PM

Hi @Cert-Team , 

Can you help to answer the above question? 

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Cert-Team
Databricks Employee
Databricks Employee

‎10-31-2024 05:12 AM

@TaiNguyen you can install again and it only takes a minute. (this updates it if it has been updated since the last time you launched an exam) Then you should be able to launch your exam.

If you experience technical difficulties during set-up, launch, or within your Assessment, please contact KRYTERION Technical Support via chat or webform.

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TaiNguyen
New Contributor II
In response to Cert-Team

‎10-31-2024 06:59 PM

Hi @Cert-Team , I've already sent a question to Kryterion but I didn't receive any email or support from them. Do you know how to reach out to them?

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Cert-Team
Databricks Employee
Databricks Employee

‎11-01-2024 05:19 AM

@TaiNguyen as mentioned above KRYTERION Technical Support via chat or webform. If you are not getting the help you need from them to launch your exam, please file a support ticket and they will look into it. You will need to provide your loginID so the support team can locate your account.

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