Hi Team.I attempted my first exam for data bricks associate and got suspended last week Nov 15th.I attempted the exam with sincerity ,looking only at the screen.I would like to reattempt. I am unable to reschedule as the button is not enabled to reschedule.Please help to reschedule

my exam.ID - soumya.s@sigmoidanalytics.com. 

After contacting Kryterion support, I was informed that they could not reschedule it on their end

My case ID - 00569977

Looking forward for your response.