Hi @Cert-TeamOPS , @Cert-Team and @Certificate ,

My name is vennila palani, and I was scheduled to take the 24 may 2025 4:00 AM using the lockdown platform. My registered email address is nilasackthi@gmail.com

Request id #00671746

During the exam, I encountered a technical issue:

The system displayed “Your exam is paused” and disconnected me.

When I relaunched, it showed “Waiting for proctor permission.”

After waiting over 15 minutes without reconnection, the session timed out and would not relaunch.

I believe this interruption was due to a network/system glitch rather than any error on my part. As a result, I was unable to complete my exam.

Could you please:

1. Reset or reschedule my exam for the earliest available date.

2. Confirm that no additional fee will be applied due to this technical interruption.

I appreciate your prompt assistance. Please let me know if you need any further details or logs.

Thank you for your help

Sincerely,

Vennila palani