Hi Team,

My Databricks Certified Generative AI Engineer Associate exam was suspended on 27th February.

My email id -  satyajeet.behera@infosys.com

When I launched the exam, my screen suddenly turned white in the LockDown Browser. After clicking the close button, a pop‑up appeared stating that I needed to submit the exam, but there was no submit button available. I then restarted my laptop by shutting it down using the power button. After restarting and launching the exam again, the LockDown Browser worked properly.

However, after attempting the exam for a few minutes, no warning pop‑up appeared, and the LockDown Browser suddenly closed on its own. When I tried to relaunch the exam, the launch button was no longer visible.

This certification is very important for my project, and I urgently request your help in resolving this issue as soon as possible.

I was nearly at the end of the exam, and everything was going well. Please let me know if you can resume my exam or reschedule it.

I have already raised a request here:
https://help.databricks.com/s/contact-us?ReqType=training
Request ID – #00860798

Please resolve this issue at the earliest, as it is extremely important to me.

Thanks and regards,
Satyajeet Behera