You can use the dedicated channel rather than the generic pages.

Please submit your request directly here.

You can follow below

• Subject: Urgent: Accommodation Request for Certification Exam - [Your Name]

• Message Details: Include your full name, Webassessor email address, the specific exam you want to take, and a brief description of the accommodation you need.

• Supporting Docs: Do not attach medical or personal identification documents to this initial form. Just let them know you have the documentation ready and ask for their secure process to submit it once they reply.

Do not use your voucher or pay for the exam until the support team confirms the accommodation has been applied to your Webassessor profile as it will prevent you from having to cancel and re-schedule the exam later.

I believe I have used this form already.  How long does it take for support to reply?

A week in most cases