Ticket - #00960163

Dear @cert-ops and @Cert-Team,

I'm seeking your help as my previous support tickets were closed with a generic response stating that Respondus detected "malware used to allow remote access," but no details or evidence were provided about what was actually detected.

Without this information, I cannot identify or fix the issue, and I'm disappointed that my first exam attempt was suspended without being given an opportunity to retake it, despite the significant certification fee.

I respectfully request that my case be reviewed and escalated, and that I be considered for a complimentary retake. I hope Databricks can provide greater transparency and help resolve this recurring concern for certification candidates.

Thank you for your time and support.