Ticket Escalation: Request for Certificate & Webassessor Name Correction (Case #00980951)

Salam7
New Contributor II

2 weeks ago

Hi Certifications Team,
I am writing to request an internal escalation for my support ticket, which has been open since August 1, 2026 without a resolution.
  • Case Number: #00980951
  • Issue: I need a Webassessor name correction to properly align with my legal identification and generate my certificate.
Because I have not received a response to my follow-up emails through the standard training form queue, I would greatly appreciate it if a moderator could flag this case number internally to speed up the review.
Thank you for your help.
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Sumit_7
Esteemed Contributor

2 weeks ago

@Salam7 Check with Webassessor team. Login to your profile and rename. Though this doesn't impact much as far as you could proof the owner and skiils.

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Salam7
New Contributor II

a week ago

@Sumit_7,

I previously attempted to resolve the issue with WebAssessor, but I was unable to find a solution. I have included the message from their help center below. I am now seeking your guidance to assist me with correcting my certificate and Webassessor name.

Salam7_0-1786701037007.png

 

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Sumit_7
Esteemed Contributor
In response to Salam7

a week ago

Adding Certification Team for assistance @cert-ops 

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