Dear @Vidula Khanna​ 

Thanks for your response, please find my comments

1) I redeemed points on 2nd Dec, it's been more than 4 days including weekend. I scanned through email and ordered history carefully and no distribution time frame is mentioned.

2) I do not have any email from databricks in spam folder

3) I verified again my profile settings, and email id is still the same, company email id.

4) Yesterday I submitted 3 tickets at help center link provided by marketing team but haven't received any acknowledgement or ticket number to follow up. I have created another ticket now using the link which you shared but not received any acknowledgement email after submission.

Note: 4 points mentioned above do not provide any kind of support in resolving the issue. The issue is at center which shares voucher for points redeemed.

Please advise if I enroll for exam by paying amount, can I cancel it with full refund? and reschedule my exam using voucher after I receive it?

Regards

Smitha