Subject: Databricks Free Edition – Workspaces Prefetch error 500 after successful OTP authentication

saranya1234
New Contributor

a week ago

Databricks Free Edition login issue - Workspaces Prefetch error 500

Hello Databricks Team,

I am unable to access my Databricks Free Edition workspace.

My workspace was working properly last week. Today, after entering my Microsoft email and completing OTP verification, I receive this error:

Workspaces Prefetch error: 500

My workspace hostname is:
dbc-1f5f20da-0aa7.cloud.databricks.com

My organization ID is:
7474659238871815

I have tried the following troubleshooting steps:

  1. Microsoft login with OTP.

  2. Email login with OTP.

  3. Chrome Incognito mode.

  4. Clearing browser cache and cookies.

  5. Opening my workspace URL directly.

  6. Testing the workspace using Windows PowerShell.

The login page responds successfully, but after OTP authentication, I receive the same error.

Could you please investigate this issue and help restore access to my existing workspace?

I would prefer to recover my existing workspace rather than create a new account because I have previous learning projects stored there.

Thank you.

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NinaThoni
Databricks Employee
Databricks Employee

a week ago

Hi there @saranya1234 ,

Thanks for the detailed write-up and for trying all those steps. Your workspace and your projects are safe, and you shouldn't need a new account.

Earlier today a temporary service issue broke sign-in for some workspaces in the AWS US East (Ohio) region. That fits what you saw: the login page works, OTP succeeds, and the workspace fails to load with a 500 error. The issue has since been resolved.

Please try signing in again. If you still get the same error, reply here with the time of your latest attempt and I'll take it from there.
Thanks again for raising it.

Cheers,
Nina

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Nina Thoni
Databricks Senior Solutions Engineer
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