Hi there @saranya1234 ,

Thanks for the detailed write-up and for trying all those steps. Your workspace and your projects are safe, and you shouldn't need a new account.

Earlier today a temporary service issue broke sign-in for some workspaces in the AWS US East (Ohio) region. That fits what you saw: the login page works, OTP succeeds, and the workspace fails to load with a 500 error. The issue has since been resolved.

Please try signing in again. If you still get the same error, reply here with the time of your latest attempt and I'll take it from there.

Thanks again for raising it.

Cheers,
Nina