Please update my Databricks Community Edition account access, as verification is blocked due to my inactive university email, so I need an alternative method to retrieve notebooks and migrate to Free Edition.

Hello @ttw12 and @shazi,

For this case, please contact help@databricks.com. The team will confirm whether your request can be accommodated and provide the necessary assistance.

Hi Advika,

Thank you very much for your suggestion.

I contacted help@databricks.com as advised. Databricks Support replied that my contact email is an individual (free-tier) account without a support contract and redirected me back to the Community forum for guidance.

Given this, could a Databricks engineer or moderator please advise on the appropriate escalation path for this specific scenario?

• The account containing my coursework notebooks was registered under my university email address, which is now deactivated.

• The data-retrieval / migration login flow sends the verification code to that deactivated university mailbox, which blocks access.

• I need to download my notebooks and migrate to Free Edition before Community Edition data is removed.

Since I have already contacted Databricks Support and was redirected back here, I would like to ask whether there is any supported process to regain access in this situation, for example by updating the verification destination to a new email address or using an alternative verification method.

I would be very grateful for any guidance on the appropriate next steps.

Thank you again for your help.

Hello, I just wanted to follow up on this issue, as I have not yet received a response after some time.

I would greatly appreciate any guidance from a Databricks engineer or moderator, as I am currently unable to access my Community Edition account to retrieve my notebooks before the shutdown.

Thank you very much for your time and assistance.