Hi Advika,

Thank you very much for your suggestion.

I contacted help@databricks.com as advised. Databricks Support replied that my contact email is an individual (free-tier) account without a support contract and redirected me back to the Community forum for guidance.

Given this, could a Databricks engineer or moderator please advise on the appropriate escalation path for this specific scenario?

• The account containing my coursework notebooks was registered under my university email address, which is now deactivated.

• The data-retrieval / migration login flow sends the verification code to that deactivated university mailbox, which blocks access.

• I need to download my notebooks and migrate to Free Edition before Community Edition data is removed.

Since I have already contacted Databricks Support and was redirected back here, I would like to ask whether there is any supported process to regain access in this situation, for example by updating the verification destination to a new email address or using an alternative verification method.

I would be very grateful for any guidance on the appropriate next steps.

Thank you again for your help.