Hi @Ashwin_DSA 

Thanks for the quick response.

Here is the information:

• GCP cloud on europe-west3
• We have the premium plan
• We do not have a Databricks support contract. We used this form - https://www.databricks.com/company/contact - to contact sales to get a support contact, but after two days we still don't have a response.

I tried to submit a case, but it keeps pooping up a message saying "You currently do not have access to Help Center."

I appreciate all the help I can get.

Best regards,

Eduardo Guerra