I can't access to my account.This acccount was created today(not community, after 14 days trial it will chargable)

when I'm try to access my account it gives me

Invalid email address or password

Note: Emails/usernames are case-sensitive

I tried to reset the password and i got this message

An email will be sent to '***@***.net' with further instructions if you are a valid workspace user.

Note: Email addresses/usernames are case-sensitive.