I still haven't solved this. I signed up for the 14 day free trial and I'm scared that if I can't login I'll get charged for the account. I tried again to login and it says "Your user has no account or does not belong to the specified account." When I tried to sign up again, it says "We cannot create an account with the email you provided.". When I try and reset the password, no email is sent. Please could someone help?