Hi @Vidula Khanna​  I have the same issue, I have already sent email to feedback@databricks.com and I am waiting for the response. Is there anything more that I can do? Interestingly when I tried to reset my password on another account I was able to do that without problems, but when it came to my previous account my reset password window keeps spinning for eternity like in the case of @Jason Roche​ . This is really strange.