hello, I'm trying to login to following URL :

https://v2.accounts.accredible.com/login?app=recipient-portal&origin=https:%2F%2Fcredentials.databri...

but I received an error and the message is :

Sorry, we can't find any credentials for this email. Were your credentials sent to a different address? If so, enter that address instead.

I received my pdf of completion but I need a badge.