Hi @jessicaY26,

Sorry you're experiencing an issue with the labs. Unfortunately, this is not something the community can fix. I recommend submitting a support ticket.

Visit the Databricks Training & Certification page, scroll to the Resources section, and click Training Support Ticket --> Submit a training support ticket. This is the official channel for issues related to training offerings and labs.

When creating the ticket, include as much information as possible along with the screenshots you have posted. 

If this answer resolves your question, could you mark it as “Accept as Solution”? That helps other users quickly find the correct fix.