Databricks Support #00984257 - Password Reset Email is not working for me

Mubin4all
New Contributor II

Sunday

Hello Everyone,
I had raised a support request with the DBX Support team on Wednesday, 5 August 2026, but I have not received any response yet.
Could anyone please guide to resolve my login issue? I forgot my password, and when I click the "Forgot Password" option on the website, I do not receive the password reset email. (No Email in Junk or Spam!)
The following is the URL where I am trying to schedule my Databricks exam.
https://webassessor.com/#/twLogin?brand=DATABRICKS
When trying to do new registration message says user already exist
Support Request ID: #00984257
I would really appreciate your Guidance, as this issue prevents me from scheduling my exam. 

amirabedhiafi
Contributor III

Monday

Hi @Mubin4all !

I would recommend not creating another Webassessor account as duplicate accounts can make the issue more difficult to resolve.

If the password reset email is not arriving even after checking youe spalm this will most likely need to be handled by the DBKS certification support team as they can check the Webassessor account associated with your login.

Try to check this old thread Solved: webassessor databricks login not working - Databricks Community - 64326

Hope it helps 🙂

If this answer resolves your question, could you please mark it as “Accept as Solution”? It will help other users quickly find the correct fix.

Senior BI/Data Engineer | Microsoft MVP Data Platform | Microsoft MVP Power BI | Power BI Super User | C# Corner MVP

Mubin4all
New Contributor II

Monday

Issue Resolved with the help of DBX support team