Hello @Cert-TeamOPS , 
Thank you for your prompt response to my previous email. I understand that you are working to resolve my issue, and I truly appreciate your assistance. I sincerely request your kind consideration in waiving the rescheduling fees for my exam. Unfortunately, due to unforeseen circumstances and some confusion regarding the time zone, I was unable to take the exam as planned, and I am currently facing financial challenges.

I would be truly grateful for your assistance in this matter. Thank you for your understanding and support.