DataBricks Certification Exam Got Expired Due to time-zone issue

RajendranMohan
New Contributor

‎10-07-2024 02:18 AM - edited ‎10-07-2024 02:38 AM

Hi Team,

I encountered an time-zone issue experience while attempting my 1st DataBricks certification. I had applied my certification "Databricks Certified Data Engineer Associate" on 04-10-2024 , 2.00pm IST and I selected the correct time which is 14.00 IST while applying. but in Kryterion site it was updated as 2.00am IST. I was waiting to enable the certification link at 2.00pm IST but it was showing error message. Immediately I dropped a mail and logged the ticket in both "Kryterion and Databricks" support team on 04-10-2024, but nobody has responded till date (07-10-2024). It has been more than 48 hours now  have been done multiple follow up mails. This is not a good way after paying $200 and not even attempted the exam and none of them is responding on the issue.

Either I want the money to be refunded or the exam to be re-scheduled. 

Can someone help me to re-schedule my exam on 11th Oct 2024 : 11.00AM IST.

follow up mails send to - help@databricks.com,training-support@databricks.com,supportteam@kryteriononline.com

This is serious, I have paid and not even attempted the exam . I was not expecting this behaviour a from databricks team. 

Please resolve this on high priority. 

Below are details:

username: softraji@hotmail.com

Exam: Databricks Certified Data Engineer Associate (Version 3)

Time: 04 oct 2024 14:00H Asia/Calcutta

Request id is #00546544

case id is #02815576

RajendranMohan_0-1728292147136.png

Regards,

Rajendran M

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Cert-TeamOPS
Databricks Employee
Databricks Employee

‎10-08-2024 01:19 AM

Hello @RajendranMohan ,
Thank you for reaching out to Databricks Community support!
We know how frustrating it must be for you. Thank you for filing a ticket with our support team. Please allow the support team 24-48 hours for a resolution. In the meantime, you can review the following documentation:
Behavioral considerations
Room requirements
Thanks & Regards
@Cert_TeamOPS
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TechInspired
New Contributor II
In response to Cert-TeamOPS

‎10-05-2025 04:39 AM

Hi @Cert-TeamOPS , I had cancelled my Databricks ML Engineer Professional exam. But I did not get any confirmation mail. Then I had raised a request regarding this with some follow-up mails as well. Its been more than 3 days, but no response from the databricks team. Request ID - #00750853. Please look into this issue as soon as possible. Thanks.

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cert-ops
Databricks Employee
Databricks Employee
In response to TechInspired

‎10-06-2025 01:43 AM

Hello @TechInspired ,

Thank you for filing a ticket with our support team, so they can review the case. Support team will respond shortly. Please note that we cannot provide support via community.

Thanks & Regards,
@cert-ops

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