Hello @ramyc 

Good day!

I hope you are doing well. 

I understand that you are facing issues with exam suspention, If you have contacted databricks by email you can wait else, you can subit a ticket

Please submit a ticket to our  databricks Team here: 

https://help.databricks.com/s/contact-us

please note we have a weekend ahead(ie., saturday and sunday) so expect slow response.