Hi Team,

My exam got suspended during camera check while Launching the exam on 28th September, 2025. I filled up the form and reached out to the support team. Today, after more than 2 days, I have received email saying that exam was suspended due to non-compliant issue saying Respondus software detected malware used to allow remote access to my computer. I do not have any such software on my Macbook. And my exam has not been rescheduled yet. I would like to request a refund. Thank you