Yes, I raised the ticket using the above link regarding my exam suspension. The response mentioned that the Respondus software detected malware related to remote access on my device. However, I do not have any such software installed on my MacBook, so I would appreciate clarification on what specific application or process was flagged.

Additionally, since the exam was suspended before it could launch, I would like to request assistance with either rescheduling the exam or, if that is not possible, processing a refund.

Thank you.