DataBricks Certification Exam Got Suspened. Need help in resolving the issue

itsAmar
New Contributor III

I had scheduled my exam on 14th October 2023, but unfortunately, 15 minutes after starting, it was suspended due to physical and environmental issues.
I want to clarify that I have a stable internet connection and I have arranged my environment according to the exam norms and regulations.

I was there continuously in front of the camera and suddenly the alert appeared, and the support person asked me to show the whole table and I have shown the entire room and table 2-3 times.

I had also shown my exam room to the proctor. My exam got suspended due to eye movement. I was not moving my eyes away from laptop screen.
Some questions are so big in the exam so I had to go through whole screen to read the questions. And I am not sure why the support person still suspended my exam as there was nothing suspicious,
without any prior warning.

I have raised a query 3 times since my exam got suspended & tried to contact databricks support, but no one responded.

I am currently in between projects and want to get a project where I can get hands-on on Databricks.
Having appeared in exam and getting a certificate will help me get selected to a Databricks project.

Please let me know if there is any additional information you require from my side. I am eagerly awaiting your response.

Please help, my hard earned amount and time which I had put in exam preparation will be wasted
Please resolve this on high priority, this is not fair with the time, amount and efforts I have put in for this exam.

I am ready to take the exam in completely proctored environment, request you to help here.

Please resolve this on high priority.

Below are details:

username: amarn.swami@ltimindtree.com

Exam: Databricks Certified Associate Developer for Apache Spark

Time: 14 October 2023 10:30H Asia/Calcutta

Proctor asked me to connect with https://help.databricks.com/s/contact-us?ReqType=training, I didn't received ticket number.


Thanks & Regards,
Amar Swami