Dear Exam Support Team,
https://webassessor.com/databricks

I am writing to report a serious issue I faced while attempting to take my scheduled exam on Sunday, 31 May at 1:30 PM. Despite preparing for this exam for the past three months and trying repeatedly for several hours before the exam, I was unable to access the exam platform.

The authentication page did not open properly. Each attempt took 4–5 minutes to load, only to result in being logged out automatically. I tried more than 100 times across multiple devices and browsers, but the issue persisted. As a result, I could not even begin my exam.

Later, when the page finally opened, it displayed that my exam time was over and directed me to reschedule with an additional fee of $45. This situation is extremely unfair, as the failure was entirely due to technical issues on the exam platform, not on my side.

I kindly request:

• Restoration of my exam coupon so I can retake the exam without additional charges.

• Clarification on why the authentication and login process failed repeatedly.

• Assurance that such issues will not occur again.

I have invested significant time and effort in preparing for this exam, and this technical failure has caused me great distress. I hope you will resolve this matter promptly and fairly.

Thank you for your understanding and support.