Dear DataBricks Certification Team @Cert-Team,

I am writing to bring to your attention a concerning incident that occurred during my recent attempt at the DataBricks Certified Associate Developer for Apache Spark 3.0 - Python exam. On October 19, 2023, at 10:30 AM Dublin Time, I encountered an unfortunate and unsettling experience that has prompted me to file a formal complaint.

During the exam, the proctor abruptly requested me to show my desk setup, and I promptly complied with their request. To my surprise, the proctor repeated the request multiple times, causing a significant interruption and waste of precious exam time. Afterward, I was informed that my exam had been suspended due to a perceived failure to meet unspecified behavioral or environmental requirements. I was given no opportunity to discuss or clarify the situation further, and the suspension of my exam was executed with just a few minutes left for me to complete the test.

I want to emphasize that I had approached the exam with complete honesty and integrity, adhering to all stipulated rules and guidelines. As a result, I am deeply perplexed and concerned about the proctor's actions during the exam. This experience has been disappointing, as I had not expected such behavior from a professional proctor overseeing a certification exam.

In light of this incident, I kindly request the following actions be taken:

Thorough Investigation: I request that a thorough investigation be conducted to understand the circumstances surrounding the suspension of my exam. It is essential that any misunderstandings or errors be rectified promptly.

Reinstatement or Retake Opportunity: If the investigation reveals that I was not involved in any unfair means and that my suspension was unjustified, I kindly request that my exam be reinstated or that I be provided with another opportunity to retake the exam at no additional cost.

I understand the significance of the certification process and its implications, both professionally and financially. I had invested $246 from my savings to take this exam, and I remain committed to obtaining my DataBricks certification ethically and fairly.

Please consider this matter with the utmost priority, as it is crucial for me to receive a resolution promptly. I trust that DataBricks values the integrity of its certification process and is committed to ensuring fairness and transparency for all candidates.

I have included my exam details for your reference:

Exam: Databricks Certified Associate Developer for Apache Spark 3.0 - Python
Exam Date and Time: October 19, 2023, 10:30 AM Dublin Time

I have raised the request at https://help.databricks.com/s/contact-us?ReqType=training
Request id - #00386227
Please resolve this issue as soon as possible as it is Really important to me .
Thanks and regards

Thank you for your understanding and cooperation.

Sincerely,
Dhwani Mehta

@Retired_mod @Sujitha