Hi @cert-ops and @Cert-Team,

My exam was automatically suspended on July 10, 2026, before I was even able to start the assessment.

I have already raised a support request with the Databricks Training team: #00961665. I kindly request a prompt review of my case and guidance on the next steps, including rescheduling the exam at the earliest available opportunity.

Assessment Details:

• Exam: Databricks Certified Generative AI Engineer Associate
• Exam Date & Time: July 10, 2026, 3:30 PM IST

Issue Details:

I successfully completed all required pre-exam checks, including camera and microphone verification. The check-in process was completed successfully, and I received the confirmation message wishing me good luck and encouraging me to believe in my preparation.

However, immediately after clicking "Start Exam," the exam was marked as suspended. I did not even start the exam or access any exam questions. The suspension occurred without any explanation, warning, or indication of an issue during the check-in process.

I kindly request that my case be reviewed and that I be provided with the reason for the suspension and the available resolution. Since I was unable to attempt the exam, I would appreciate your support in rescheduling it at the earliest available opportunity.

Thank you for your assistance. I look forward to your response.