Hi Support Team and Community,

I am writing this post to request a status update on my ticket, as I am currently unable to track its progress via the Help Center.

Here are the details of my request:

Ticket ID: #00966239

Submission Time: 23:27, Wednesday, July 15 (3 days ago)

Current Status: No response received as of 10:00 AM, Saturday, July 18.

According to the official policy, the response time is typically within 1–2 business days. Since I submitted it late Wednesday, it has now been over 2 full business days (Thursday and Friday), but I have yet to receive any update.

Why this is urgent: The ticket regards my exam certificate which is currently suspended. This certificate is directly tied to an urgent KPI deadline at my workplace, so time is of the essence for me.

Could a moderator or support agent please look into this ticket and provide an update on its status?

Thank you very much for your time and assistance!

Best regards.