I am looking for assistance or escalation regarding an open support request (Ticket #00977505) that has gone unanswered for nearly a week.

Here is a brief summary of the timeline and issue:

• July 28, 2026: I submitted a High Priority support ticket because future exam dates were grayed out in the system, preventing me from rescheduling my test.

• July 31, 2026: I did follow-up on the ticket asking for an update.
• August 1, 2026: I received my first response from support, informing me that the last exam date for the voucher was July 31, 2026, and the ticket was marked as Closed.

Because support took four days to reply, the deadline passed before I was given any response or options to take action, through no fault of my own. Additionally, the original voucher terms communicated that registration simply needed to occur before the end date, not completion of the test itself.

I replied on August 1 requesting that Ticket #00977505 be reopened and escalated for either a voucher extension/reschedule or a full refund, but I have not received any follow-up since.

Could a community manager or Databricks team member please help escalate this ticket to the certification/training support team?

Attaching screenshot of email thread for reference.

Thank you for your help.