Hi @Cert-Team and @cert-ops 

I am seeking help regarding an issue I faced with my Databricks Certified Data Engineer Associate certification exam and would appreciate any guidance or assistance from the Databricks team.

I had scheduled my exam for 2nd August 2026 at 10:00 AM IST at a Kryterion/Webassessor test center.

I reached the exam center before 9:30 AM IST, well ahead of my scheduled exam time. However, upon arrival, the test center informed me that they had been facing an internet connectivity issue since the previous day and asked me to wait until the issue was resolved.

I waited at the center until around 11:00 AM IST, after which they asked me to leave and said they would contact me once the issue was resolved.

Later, the exam center called me and informed me that the internet issue had been resolved. I returned to the center, but unfortunately, the same issue was still present. I waited for more than two additional hours, but eventually the center informed me that they would not be able to conduct the exam and advised me to reschedule it.

I immediately contacted Kryterion/Webassessor chat support and explained the situation. I was informed that they could not resolve the issue from their end and was redirected to Databricks Support. I have screenshots of my conversation with Kryterion chat support showing that I contacted them immediately regarding the issue.

The problem I am facing now is that when I contacted Webassessor regarding rescheduling, I was informed that my voucher had expired on 31st July 2026, and therefore they could not reschedule the exam.

This is particularly frustrating because:

- I arrived at the exam center before my scheduled exam time.

- I was physically present at the test center and ready to take the exam.

- The exam could not be conducted because of an internet/technical issue at the test center.

- I contacted Kryterion support immediately while the issue was occurring.

- I was advised by the test center to reschedule the exam.

- I did not miss or cancel the exam due to any issue from my side.

I have already raised this matter with Databricks Support under Ticket ID: (00981271) and have provided screenshots of my communication with Kryterion/Webassessor as supporting evidence.

I would sincerely request the Databricks team to please review this case and help me with an appropriate resolution. In particular, I would appreciate it if my exam could be rescheduled without requiring me to purchase a new voucher, since the original exam could not be conducted due to an issue at the test center.

Additionally, I will no longer be in the same city as the original test center, so I would prefer to take the rescheduled exam through the online proctored option, if possible.

I understand that voucher policies may apply in normal circumstances, but in this case, the exam was not conducted due to a technical issue at the test center. I would therefore greatly appreciate an exception and a fair resolution.

Also, the test center confirmed me that when Kryterion team reached out to them regarding, test center informed them that it was the center's issue, still no resolution as of now.

Databricks Support Ticket ID: (00981271)

I can provide the appointment confirmation, Kryterion chat screenshots, and any other details required to verify the incident.

Thank you in advance for your help. I would really appreciate any assistance from the Databricks team.

Regards,

Siddharth Porwal