Hi, @leaw Krtyerion (Webassessor) processes all payments for our exams. I recommend reaching out to Krtyerion for a solution to this. Please click on the blue "email support" button on this page to send them an email with your issue. 

As for which email you are using for your accounts, I recommend adding your personal email address as a secondary email address in Databricks Academy as that is where personal and professional email addresses are linked.