Re: Changing profile from customer to partner

AnneEst · ‎01-05-2026

Hello
I was previously registered with a customer profile, and have updated my profile to use my work email which is a partner email, but still I am unable to access the partner academy.
I tried different things (incognito window, clearing cookies, etc), to no avail.

Is it something additional I should try, or can an "admin" help me to reconciliate my profile as partner?

Thanks a lot in advance for help 🙂

Advika · ‎01-05-2026

Hello @AnneEst!

If you’re unable to sign in to the Partner Academy using your partner email address, please raise a ticket with the Databricks Support team. They’ll be able to review your profile and help you get access to the Partner Academy.

View solution in original post

szpla · ‎08-24-2026

Hello @Advika I'm having the same problem - I created my ticket 3 weeks ago. My account still wasn't migrated from customer to partner academy. Can you help?

the ticket was:
"

Hi Szymon,

Thanks for contacting the Databricks Training team. Your request #00982938 has been received. We are looking into your question regarding Please migrate account from CUSTOMER to PARTNER and will have an update for you shortly.

If you have any concerns or additional queries please reply back to this email.

ref:!00D610JGc4.!500Vp014xRCm:ref

Best Regards,

Databricks Support
"

Advika · ‎08-24-2026

Hello @szpla,

Unfortunately, the Community team can’t assist with this request, as it’s related to an Academy account migration.
Could you please follow up on your existing support ticket #00982938?

ThiamLee · ‎08-24-2026

Yeah, that sounds frustrating. Hopefully support can get the profile linked properly—seems like it should be a pretty straightforward account update.