Hi Steph, it sounds like the Knowledge Assistant requires a serverless budget policy linked to your premium account. If it’s not showing in admin settings, it’s often a region/configuration issue. I’d recommend:

1. Double-check that your East US account has serverless quotas enabled.

2. Confirm that your admin role has permission to create or assign budget policies.

3. If it still doesn’t appear, escalate to support with a note that the UI isn’t showing the option despite premium access—they can enable it on the backend.

This usually resolves the problem without waiting for sales responses.