Thanks for the clarification on budget policies vs account-level budgets — that clears
up a lot of confusion. The docs wording really does conflate the two.

To confirm, I've now verified everything:

- Serverless budget policy: Created at workspace level (Settings → Compute →
Serverless budget policies). My user is assigned with the "User" role on the
Permissions tab. ✅
- Serverless compute: Enabled ✅
- Unity Catalog: Enabled ✅
- Workspace region: East US ✅
- Mosaic AI Agent Bricks Preview: Enabled in Previews ✅

Still greyed out — Knowledge Assistant and Supervisor Agent both show "contact sales."

Regarding the support ticket: I'm on a self-service Premium PAYG account, so I don't
have access to help.databricks.com to open a formal support ticket. The only option I
had was submitting feedback through the workspace UI, which I did on 2026-03-11
referencing workspace adb-7405613569341731.

Is there another way to escalate this for PAYG accounts without access to the support
portal? Or is this something you could flag internally to the product team?

Thanks again for your help.