Abhinandan89
New Contributor II

‎10-07-2024 08:53 AM

Hi 

@Cert-Team @Kaniz_Fatma @Cert-Team @Sujitha 

I also had a similar experience last Saturday while doing my certification exam. 

I had scheduled my certification exam today at 4:00 PM. However, upon starting, the site redirected me to install a secure browser and proceed with the biometrics section. Unfortunately, the biometrics section took approximately 30 minutes to load, despite my internet connection being stable throughout. As a result, I was unable to complete the biometrics process. After 4:30 my Assessment was Freeze. Lock Down Browser Issues.

Your request #00546849 has been received and will be handled as Normal priority ticket. For time-sensitive issues, please open an Urgent or High-priority ticket by visiting help.databricks.com and clicking the "submit case" button.
 
 
 
Ticket Detail:
Ticket Number: #00546849
Subject: Re: Databricks Exam Glitch
Status: New
Requester: 
Priority: Normal
Unique TicketId: [ ref:!00D610JGc4.!500Vp0CxjqW:ref ]
 
Hi ,
 

Thanks for contacting the Databricks Training team. Your request #00546911 has been received. We are looking into your question regarding Databricks Exam Glitch and will have an update for you shortly.


If you have any concerns or additional queries please reply back to this email.

 
ref:!00D610JGc4.!500Vp0Cy4Zs:ref
 
Best Regards,
Databricks Support 
I request To Team either refund Full amount or gave me to retake assessment /Reschedule My Exam $236 Dollar Is Huge Amount. Without given Exam Hou you Cancel or Not allowed to take a Asseesment.

Now, the only option available is to reschedule the exam, which incurs an additional $53 charge—something I believe is unfair, as the issue was beyond my control.

Could you please look into this matter and assist in resolving it without the need for an additional fee?

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